At Your Service

AB's Reimbursement Services Department is an important part of our Customer CARE program. We understand that the health insurance process may seem complicated and confusing. That's why our Reimbursement Services Specialists are committed to providing you and your cochlear implant center with information and support to navigate the health insurance process. We offer the following services to help you on your journey to hearing:

  • Dedicated Reimbursement Call Center to answer questions about obtaining pre-authorization for cochlear implantation, cochlear implant replacement supplies and equipment as well as coding
  • Facilitation of approval process, serving as your liaison between the center and insurance company from request initiation to approval
  • Benefit verification
  • Coordination of insurance-related information requests about cochlear implant surgeries and related services
  • Courtesy billing of replacement supplies and equipment for customer reimbursement
  • Appeals assistance for denials of unilateral and bilateral implantation requests, replacement supplies and equipment

Insurance Forms

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