We’re Here So You Hear

AB understands how essential your cochlear implant system is to your or your child’s life. Making sure your journey to hearing goes as smoothly as possible is at the heart of AB’s mission.

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Get information on AB products; educational materials, resources and references; news and events; and a whole lot more.

Technical Support Hotline

Highly trained representatives provide immediate assistance 12 hours a day (5 a.m.–5 p.m. PST), Monday through Friday—with paging access on weekends.

Insurance Reimbursement Services

AB's insurance experts provide comprehensive assistance including reviews of your coverage, pre-authorization services, direct billing, and help with Medicare.

Webstore

Convenient, 24/7 online shopping for parts and accessories.

Comprehensive Warranty

Your internal implant is covered for 10 years; the external processor for three years, including a one-time loss and damage coverage.

Clinic Finder

AB offers a comprehensive listing of cochlear implant clinics around the world.

48-Hour Product Replacement

Should any part of your system break, AB will ship you the necessary replacement part(s) within 48 hours (two business days).

Online Chat Support

Along with phone support, AB also offers online chat support for technical or general assistance, as well as any other questions you may have.

We promise to:

Field a qualified support team and set the gold standard in customer service.
Be accessible and responsive to your needs.
Provide you with rapid turnaround, shipping replacement parts usually within 48 hours.
Provide you and your family with a full range of services, including insurance reimbursement.