Troubleshooting
Auria® BTE
If there are problems with your system, do the following:
- Visually inspect the equipment.
- Is the battery in place?
- Is the headpiece cable twisted, frayed, or broken?
- Is the headpiece cracked?
- If something appears broken, use your spare equipment to complete troubleshooting.
Here are some specific situations and suggestions for troubleshooting:
Problem
Recipient Cannot Hear
Action
- Verify Auria processor controls are set correctly.
- Check processor status and battery status with System Sensor or FireFly.
- Change the battery.
- Replace Auria headpiece cable unit.
- Contact the programming center and/or the child’s parent for further troubleshooting.
- Perform Ling Sound Test to see if the child can respond to auditory input.
Problem
FireFlyTM does not light at all or is not flashing
Action
1. If child can hear, use System Sensor. If the System Sensor indicates the battery and signal transmission are functioning appropriately (solid green light), the child’s processor is working ok, but the FireFly is not indicating system status. Replace the Firefly.
2. If child cannot hear, change the battery and check system status with System Sensor. If Sensor is flashing green refer to Child Cannot Hear section above.
Problem
User reports hearing sounds that are muffled or static
Action
The System Sensor is a hand held device that performs a system functionality check. You can use the Sensor while the user is wearing their device.
Recommended Troubleshooting Equipment
The System Sensor is a hand held device that performs a system functionality check. You can use the Sensor while the user is wearing their device.
To Use:
Place the Sensor over the Headpiece at a distance of approximately 1 to 2 inches. Then gently press the button and the Sensor will display its status.
- Orange light indicates the System Sensor itself is functioning properly.
- No orange light indicates the System Sensor battery is depleted. You will need to obtain a new System Sensor.
- Solid green light means the system is functioning properly
- Flashing green light means the processor is not communicating with the implant. The processor battery is charged but the system is not successfully transmitting a signal to the implant. Stop and proceed to troubleshooting.
- No green light indicates that the processor battery is discharged and needs to be changed
Recommended Spare Equipment for Troubleshooting:
To order equipment or a processor user manual, contact our Customer Care Department at (877) 829-0026, (800) 678-3575 TTY, or customercare@advancedbionics.com.
Battery Charger
Auria Headpiece
Auria Powerpak
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