Contact Reimbursement Services
Questions regarding pre-authorization requests and follow-up for replacement parts or pre-surgical cases?
Reimbursement Services
28515 Westinghouse Place
Valencia, CA 91355
Attn: Reimbursement Services Department
Toll Free Phone: 877-779-0229
TTY: 1-800-678-3575
Email: insurance@advancedbionics.com
Toll Free Fax: 877-833-6318
Alternate local fax: 661-362-7737
Hours of Operation: Monday-Friday from 5 a.m.-5 p.m. Pacific Time
Questions about courtesy billing, explanation of benefits (EOBs) received from health plans, or statements/bills received from Advanced Bionics?
Billing Services
28515 Westinghouse Place
Valencia, CA 91355
Attn: Billing Services Department
Toll Free Phone: 866-508-1672
Email: billing@advancedbionics.com
Toll Free Fax: 866-543-7685
Alternate local fax: 661-362-7724
Hours of Operation: Monday-Friday from 5 a.m. to 5 p.m. Pacific Time
If you reside outside of the United States or Canada, please contact your regional Advanced Bionics office.
Have more questions?
Connect to a MentorTalk to a recipient
Visit Hearing JourneyJoin the online community
Contact the Bionic Ear AssociationReach our support network
