Product Support

Reference your processor user guides, and learn how to use cell phones, music players, assistive listening devices and more. Need to order products or request a repair? This section includes our Webstore, information on replacements and repairs and more.

Webstore
Online Ordering of Accessories

Webstore>>

Product Warranties
Uncertain whether one of your products is covered under warranty?
Product Warranties>>

Product user guides, ALDs, accessories and troubleshooting
User guides, assistive listening device tips, and troubleshooting information for all
generations of sound processors
Product user guides, ALDs, accessories and troubleshooting>>

Product Registrations, Returns and Replacements
Need to return a product or request a replacement?
Product Registrations, Returns and Replacements>>

Have more questions?

Connect to a Mentor
Talk to a recipient

Visit Hearing Journey
Join the online community

Contact the Bionic Ear Association
Reach our support network