AB cochlear implant systems are designed to keep you or your child hearing your best during your daily activities. Should you ever encounter any difficulties with your cochlear implant system, these troubleshooting tips are available to help you minimize any downtime and keep you immersed in the vibrant world of sound.
Hear Your World
General Troubleshooting Tips
If you suspect there is an issue with your or your child’s cochlear implant system, first try the following troubleshooting tips:
- Visually inspect the sound processor for any obvious damage, disconnections, etc.
- Verify that the system’s battery is fully charged.
- Check to ensure the battery is in place and properly seated.
- Inspect the headpiece cable to see if it is connected properly, twisted, frayed, or broken.
- Check the headpiece for any cracks or damage.
- If something appears broken, and you have spare equipment, such as an extra headpiece, replace the suspected damaged equipment with your spare equipment and see if the system then functions properly.
If there are no obvious signs of cracking or damage, continue on to the guidelines for your sound processor. If there are signs of cracking, fraying, or other damage, contact the Advanced Bionics office in your region to order replacement equipment.
Naída CI Q70 Processor Troubleshooting & Tips
The tips and guides below provide troubleshooting information should you or your child experience any technical difficulty using a Naída CI Q70* sound processor. Please contact the Advanced Bionics office in your region for additional assistance if you are still unable to resolve a specific issue.
Harmony Processor Troubleshooting & Tips
If you or your child use a Harmony™ sound processor and are experiencing technical difficulties, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.
CII and Platinum Behind-the-Ear Processor Troubleshooting & Tips
If you use a CII or Platinum BTE sound processor and are experiencing technical difficulties, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.
Neptune Processor Troubleshooting & Tips
The tips and guides below provide troubleshooting information should you or your child experience any technical difficulty using a Neptune™ sound processor. Please contact the Advanced Bionics office in your region for additional assistance if you are still unable to resolve a specific issue.
PSP Troubleshooting & Tips
If you or your child use a body-worn Platinum Series™ sound processor (PSP) and are experiencing technical difficulties, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.
Auria Processor Troubleshooting & Tips
If you or your child use an Auria sound processor and are experiencing technical difficulties, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.
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