By delivering our share of support services to you, more patients will have access to the professional services that only clinicians and surgeons can provide. AB supports your practice with technical support, easy product registration, fast online RMAs with Processor Direct, and informative materials.
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AB Support Helps Your Practice & Your Patients
Advanced Bionics provides one-on-one technical support for professionals - including surgeons, audiologists, clinicians, educators, and therapists. A knowledgeable, friendly AB representative will work with you to help resolve any issues you or your patient may be experiencing.
Audiologists
Call:
(877) 829-0026
(661) 362-1400
Educators and Therapists
Call:
(877) 829-0026
(661) 362-1400 x2101
(800) 678-3575 (TTY)
Email:
ToolsForSchools@advancedbionics.com
Operating Room (OR) Support
For immediate Operating Room assistance, call the OR hotline: (866) 550-4032.
To request onsite surgical support or training, please contact your Advanced Bionics Regional Manager.
For email-related inquiries, please contact us at: ORSupport@advancedbionics.com
Product Registration for Easy Warranty Verification
By registering your patients’ products, AB can easily verify whether a warranty is still valid and more quickly facilitate any product replacement, minimizing hearing downtime for the patient.
Processor Direct Saves You & Your Patients Time
Advanced Bionics offers a simple, secure way for you to order replacement processors for your patients online. With the Processor DirectTM program, replacement processors are sent straight to your patients, restoring their hearing more quickly so you can get on with your business.
Help Resolve Reimbursement Issues with CI-SMART
Does your clinic or practice struggle with reimbursement issues? Advanced Bionics’ CI-SMART is a resource available to help you to make informed decisions about insurance reimbursement for your office. CI-SMART delivers significant findings on clinic and reimbursement practices and provides you with tools to analyze your center’s situation.
Training and Education for Professionals
AB offers free online classes, interactive learning modules, and instructive materials uniquely designed to fit your education needs. Professionals in hearing healthcare can access important courses covering cochlear implants, including many with CEU accreditation. Search the Event Calendar for further education or training on cochlear implants.
These resources are provided to help you learn more about AB products, surgical procedures, listening exercises, and more so that you can better serve your patients and help them hear their best with AB cochlear implants.
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