AB’s Processor Direct program makes it faster and easier than ever to replace a patient’s sound processor. Just log on to our secure website, follow the automated, easy-to-understand instructions, and upload a SoundWaveTM (.wav) file of your patient’s sound processor program. AB technicians will then load a replacement sound processor with your patient’s visit history of choice, placing programs in the exact slot location as the original processor. The fully loaded replacement processor will be shipped directly to your patient.
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Completely Safe and Secure with Intellilink
AB’s secure, automated website is designed to prevent the uploading the wrong program file. For additional security, AB’s patented IntellilinkTM feature will only allow a processor loaded with the correct program information to work with a patient’s implant. Your patients’ safety is assured.
Get Started with Faster, More Efficient Returns
Returning a broken or damaged sound processor and ordering a replacement has never been easier than with AB’s Processor Direct program. To process your next AB sound processor, simply:
- Register
- Enter the requested information and upload the patient’s SoundWave program file
- Automatically receive an RMA via email
AB loads the patient’s program into a replacement processor and ships it ready to use directly to the patient.
(Processor Direct is available in the US & Canada)
Watch a Training Video on How to Use Processor Direct
AB’s convenient Processor Direct program saves your clinic time and money, and gets your patients hearing again more quickly. Check out this video on how to use Processor Direct.
Learn More
Get back to business and get your patients back to hearing, with AB’s Processor Direct program.
For questions or comments on Processor Direct, contact your AB clinical specialist or contact AB Customer service at 877.829.0026, (U.S. & Canada only), live chat or customerservice@AdvancedBionics.com.
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