Advanced Bionics knows how dedicated you are to helping your patients hear their very best. That’s why we’re equally as committed to providing you and your practice with the support, tools, and resources you need to assist candidates, recipients, and their families on their journey to hearing with cochlear implants. AB’s technical and customer service teams are dedicated to providing you with the answers or assistance you need.
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Technical Support
Advanced Bionics provides one-on-one technical support for professionals - including surgeons, audiologists, clinicians, educators, and therapists. A knowledgeable, friendly AB representative will work with you to help resolve any issues you or your patient may be experiencing.
Audiologists
Call:
(877) 829-0026
(661) 362-1400
Educators and Therapists
Call:
(877) 829-0026
(661) 362-1400 x2101
(800) 678-3575 (TTY)
Email:
ToolsForSchools@advancedbionics.com
Operating Room (OR) Support
If you are in the OR and need immediate assistance, call the OR hotline at (866) 550-4032. If you would like onsite support or surgical training, contact your Advanced Bionics Regional Manager.
Email inquiries:
ORSupport@advancedbionics.com
Support for Cochlear Implant Professionals
AB’s helpful, friendly specialists are available to assist cochlear implant professionals with training, troubleshooting, reimbursement, repairs and product replacements, and reducing non-billable activities.
AB Customer Service is available Monday through Friday, 5:00 a.m. to 5:00 p.m., Pacific Standard Time, and can be reached via any of the methods below:
- Toll-Free (U.S. & Canada): 877.829.0026
- Direct: 661.362.1400
- Email: CustomerService@advancedbionics.com
- Chat Online
AB Customer Service also provides extended support on weekends and holidays for urgent patient issues.
Your Cochlear Implant Reimbursement Resource
Advanced Bionics recognizes that operating a caring yet successful clinic requires providing a variety of valuable, time-consuming services to cochlear implant recipients and their families. That’s why AB developed the Cochlear Implant - Strategic Model for Advocacy and Reimbursement Training (CI-SMART)TM in order to better understand cochlear implant clinic reimbursement issues and help clinics reduce their non-billable time.
Support for Surgeons
Advanced Bionics is committed to supporting you and your surgical team, from immediate help in the OR to onsite training and instructive online materials.
For immediate Operating Room assistance, call the OR Hotline: 866.550.4032 (U.S. and Canada).
To request onsite surgical support or training, please contact your Advanced Bionics Regional Manager.
For email-related inquiries, please contact us at: ORSupport@advancedbionics.com
Training and Education for Cochlear Implant Professionals
AB offers free online classes, interactive learning modules, and instructive materials uniquely designed to fit your education needs. Professionals in hearing healthcare can access important courses covering cochlear implants, including many with CEU accreditation.
Dedicated Reimbursement Services
AB’s Reimbursement Services can help your practice save valuable time and money in the following ways:
- Providing education on coding, billing, payer contracting, and reimbursement
- Improving payer coverage and receiving appropriate payment levels
- Educating and assisting healthcare professionals with the prior authorization and appeal process
Contact AB's Reimbursement Services via any of the options listed below. Reimbursement Services is open for business 5:00 a.m.to 5:00 p.m., Pacific Standard Time (PST).
- Call Toll-Free (U.S. & Canada): 877.779.0229
- Call Direct: 661.362.1400 x2101
- Email: insurance@advancedbionics.com
- Email: CISMART@advancedbionics.com (for CI-SMART-related issues)
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