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Service & Support
Frequently Asked Questions

Advanced Bionics is here to help you each and every step of the way on your journey to hearing. From online resources to our caring and informed customer service team, you can always count on AB.

What follows are some of the most frequently requested information regarding service and support. If you don’t find the answer to your question, contact AB Customer Service for assistance.

Support and contact information can vary from region to region. Therefore, please use the country selector provided below to view the approriate Support Information for your country.

Thank you for contacting us to assist with your hearing solutions. Count on us—a community of hearing health professionals and recipients of cochlear implants—to help you Hear and Be Heard™. A representative from Advanced Bionics will be in touch soon!

If your request needs immediate attention or you have additional questions, please contact hear@AdvancedBionics.com.

Contact Advanced Bionics


AB takes your privacy seriously. We will never sell or transfer your personal information to other companies for marketing purposes.

Customer Service

Toll Free Phone: (877) 829-0026 US and Canada
TTY: (800) 678-3575

Monday through Friday, 5 a.m. to 5 p.m. Pacific Time