United States

AB Product Warranties

AB is dedicated to developing and manufacturing high-quality, state-of-the-art products built to thrive in real-world conditions. In the event of an issue, AB products are backed by comprehensive warranties, as well as an exchange/refund policy for accessories. Should your warranty be set to expire or recently expired, AB offers peace of mind with an extended warranty to keep your system’s processor and headpiece covered.

You or your child can enjoy the world of hearing worry-free, knowing your AB products and accessories are built to last – and covered by AB in the event something should break or malfunction. 

Comprehensive Product Warranties

Advanced Bionics provides comprehensive warranties on products and accessories to keep you or your child hearing the world around you.

  • Internal Device: 10-year warranty from the surgery date
Naída CI Q Series Neptune™ System Harmony™ System


Warranty Period  
Sound Processor 5 years  
Universal Headpiece (UHP)
RF Cable
T-Mic™ 2
Naída CI PowerCel™ Charger
3 years  
Rechargeable PowerCel Batteries
Zinc-Air Battery Pak
Standard Earhook
Naída CI Listening Check
Naída CI Clip
AB myPilot
Phonak ComPilot
Naída CI Power Adapter
AAA PowerPak
Power Adapter Cable
Travel Case
Carrying Case
Naída CI AquaCase™
1 year
Warranty Period
Neptune™ Sound Processor 5 years  
Neptune Connect
Universal Headpiece (UHP)
UHP RF Cable
AquaMic RF Cable
3 years  
1 year  
All other Accessories 90 days  
Product Warranty Period
Harmony™ Sound Processor 
Universal Headpiece (HUP) 
PowerCel™ Charger
3 years
RF cable
AAA PowerPak
BTE Power Adapter
iConnect 180 days
PowerCel Batteries 
All other Accessories
90 days

Why Register Your AB Products?

Registering your products and accessories provides Advanced Bionics with the information needed to activate your warranty. By taking a few moments to fill out the downloadable registration form, AB will be able to service your warranty as quickly and efficiently as possible, minimizing any downtime and keeping you or your child connected to the world of hearing.

Experience Peace of Mind with an Extended Warranty

If your or your child’s current AB warranty or service agreement is set to expire, or has been expired for 60 days or less, consider extending your warranty or current service agreement with a new Service Agreement. For a fraction of what it would cost to replace a sound processor, you can enjoy peace of mind knowing you are still covered. 

Easy Exchanges or Returns

AB accessories are designed to give you or your child the performance, comfort, and style for taking part in daily activities. Should you need to exchange a product, AB’s Exchange Policy is outlined below:

  • If the accessory product is unused, unopened, and within 90 days of the date of purchase, AB will exchange the accessory product for the same product or a similar product at the same price. You may also choose a refund (minus shipping costs). AB does not charge a restocking fee.
  • If the accessory product is unused, unopened, and returned to AB, a full refund will be issued, minus the cost of courier shipping.
  • Unfortunately, AB cannot exchange or refund any accessory product that is opened, used or outside of the 90-day return policy.
  • Accessory products from a kit (usually supplied at or near implantation) are not exchangeable and cannot be returned to AB for a refund.

    Contact AB for questions about the Exchange Policy.

Contact Advanced Bionics

AB takes your privacy seriously. We will never sell or transfer your personal information to other companies for marketing purposes.

Customer Service

Toll Free Phone: (877) 829-0026 US and Canada
TTY: (800) 678-3575

Monday through Friday, 5 a.m. to 5 p.m. Pacific Time