Terms and Conditions


Access to product pricing requires login and password information provided by Advanced Bionics (AB). To obtain a password, you must register and provide the information requested in the registration process. Registration to this site is only available to residents of the United States.


Once you have submitted the registration form, you will be provided with a login and password, which allows you to see product pricing and the ability to purchase certain products. In order to purchase products that connect to a cochlear implant, your account must be associated with a valid recipient. You will be notified once your account has been fully unlocked.


The login and password provided to you by AB is for the use of the designated person only and is not transferable. If you choose to use your login account, you will be asked to change your password when you initially log on to the Sites.

You agree that you will be responsible for maintaining your password as confidential and for any activity that occurs as a result of your enabling or permitting another person or entity to use your password. You agree to immediately notify AB by one of the methods set forth on the AB website (at https://www.advancedbionics.com/content/advancedbionics/us/en/home/support.html) in the event that: (i) your password is lost or stolen, (ii) you become aware of any unauthorized use of your password or of any other breach of security related to the Sites, or (iii) you receive a login and password that belong to another person (in which case you are not authorized to use that login account).

AB is not responsible for any loss or damage arising from your failure to comply with the provisions of this Section. Misuse of a login account, including, without limitation, unauthorized sharing of the login and password, may result, at AB’s sole discretion, in cancellation of the user’s password and other remedies, and AB shall have no liability to the user. 

Eligibility to purchase

Products in this store are only available for purchase by residents of the United States.

Pricing policy

Except where noted otherwise, the List Price or Suggested Price displayed for products represents the full retail price listed on the product itself.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by AB is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


We do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

Sales price adjustment policy

Where an item is offered for sale, the List Price or Suggested Price may be provided for comparison, but may not always be shown.


Some items for sale are considered final sale. When this is the case, the item description will identify this.

Acceptance of an order

Receipt of an electronic or other form of order confirmation only signifies our acceptance of your request to purchase, it does not constitute confirmation of our ability to fulfill the order as placed. AB reserves the right at any time after receipt of your order request to accept or decline your order for any reason and notify you of the reason if the order is declined.


PLEASE NOTE: If for some reason we are unable to fulfill your order as placed, we will contact you by email to determine how you would like us to proceed. 


The following credit and debit cards can be used as payment:

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • Diners Club (U.S. billing addresses only)
  • Visa, MasterCard, or American Express pre-paid credit or gift cards


  • Payment cannot be split between more than one of the accepted credits.
  • We do not accept EBT, food stamps, or any other payment methods.
  • Payment methods associated with a Flexible Spending Account (FSA) or other health benefit accounts are not accepted.

Returns and exchanges

Please contact Customer Service should you require a return or exchange on any item purchased through this online store.

Other Terms of use

Users of this site also agree to the terms of use outlined on our website: https://www.advancedbionics.com/content/advancedbionics/us/en/footer/legal/terms-of-use.html