Support | Advanced Bionics

Support You Can Rely On

Advanced Bionics offers the lifelong service support you need to help you hear your best. AB's online resources and qualified support team address your needs to continually meet your needs and expectations.

“I chose AB because the upgradeability and technology were better than any other company. They also have a better customer support team.” 

— Alexandra L, implanted at age 9, bilaterally implanted at age 22

Customer Service

AB’s Customer Service team is comprised of cochlear implant experts who set the gold standard in customer care. Covering a wide range of needs, Customer Service provides important online and person-to-person support:

  • Answer your questions on hearing and cochlear implant technology
  • Find a cochlear implant clinic near you
  • Send you information
  • Put you in touch with helpful associations and organisations
  • Provide phone and online support
  • Troubleshoot technical issues


Contact Customer Services:

Call: +44 (0) 1223 847 888                         


Hearing Loss Organisations

Advanced Bionics supports several organisations that promote awareness of hearing health and charities which provide support for cochlear implant wearers:

  • Hear Together support children and adults with hearing loss through community events, network support and workplace training. Their focus is on community-based support and information as well as social, learning and well-being activities to bring people together.
  • Hearing Link are here to help you adjust to the practical and emotional challenges that hearing loss can bring – offering shared experiences, practical support and guidance, so you can reconnect with people and face the future with confidence.
  • The Elizabeth Foundation is a national charity supporting infants and pre-school children with hearing loss and their families.
  • DeafHear Ireland provides a range of specialist support and services to Deaf and Hard of Hearing people and their families in Ireland.
  • Cochlear Implanted Children’s Support (CICS) Group is an independent, voluntary group run by parents whose children have cochlear implants. They offer first-hand experience of the difference that cochlear implantation can make to the lives of deaf children and their families.

Online Support at Your Fingertips

Tools, webinars, articles, and general information about cochlear implants are just a click away for anyone considering cochlear implants, recipients, parents of recipients, as well as teachers supporting children with hearing loss in the classroom.

AB also makes it easy to find answers to your questions about services. For further assistance, contact Advanced Bionics.

Educational Tools to Improve Your Hearing Experience

AB offers a host of webinars and interactive exercises designed to maximise your hearing potential. These educational materials also help explain the journey to hearing with cochlear implants.

The Cochlear Implant Library

This insightful collection of articles and downloadable materials help explain the journey to hearing and the benefits of cochlear implants, bilateral implantation, and listening practice.

Troubleshooting Tips

Advanced Bionics wants to help ensure that your or your child’s hearing remains uninterrupted. Use these troubleshooting tips to check whether the cochlear implant system is working properly.

AB Connects You to Consumer Electronics

Whether you enjoy using a mobile phone, talking on the telephone at work, or listening to the playlist on your battery powered MP3 player, AB’s products and accessories are designed for easy connectivity to telecommunication and audio devices during your daily activities. These guides will help you ensure that your or your child’s sound processor is set up properly for enjoying popular consumer electronics.

Troubleshooting Tips

Advanced Bionics wants to help ensure that your or your child’s hearing remains uninterrupted. Use these troubleshooting tips to check whether the cochlear implant system is working properly.

Need support? We're here to help.
What is the AB Community?

Thank you for contacting us to assist with your hearing solutions. Count on us—to help you Hear and Be Heard™. A representative from Advanced Bionics will be in touch soon!

If your request needs immediate attention or you have additional questions, please contact

Contact Advanced Bionics

AB takes your privacy seriously. We will never sell or transfer your personal information to other companies for marketing purposes.

Customer Service

Phone:  +44 (0) 1223 847 888

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