AB Product Warranties

AB is dedicated to developing and manufacturing high-quality, state-of-the-art products built to thrive in real-world conditions. In the event of an issue, AB products are backed by comprehensive warranties, as well as an exchange/refund policy for accessories. Should your warranty be set to expire or recently expired, AB offers peace of mind with an extended warranty to keep your system’s processor and headpiece covered.

You or your child can enjoy the world of hearing worry-free, knowing your AB products and accessories are built to last – and covered by AB in the event something should break or malfunction. 

Comprehensive Product Warranties

Advanced Bionics provides comprehensive warranties on products and accessories to keep you or your child hearing the world around you.

  • Internal Device: 10-year warranty from the surgery date
  • Sound Processor: 3-year warranty from the initial stimulation date
  • Headpieces (excluding AquaMic Headpiece): 3-year warranty from the initial stimulation date
  • AquaMic Headpiece: 2-year warranty from the initial stimulation date
  • Universal Headpiece (UHP) and AquaMic headpiece cables: 1-year warranty from the initial stimulation date or time of purchase if purchased separately
  • Battery Charger: 3-year warranty from the initial stimulation date
  • Neptune Battery Charger: 90-day implied warranty
  • T-Mic™ Microphone: 1-year warranty from the initial stimulation date or time of purchase if purchased separately
  • iConnect™ Wireless FM Adapter: 6-month warranty from the purchase date
  • Accessories (PHP cables, S-Series headpiece cables, color caps, Kinder Clips™, etc.): 90-day implied warranty
  • AquaCase™: 1-year warranty from the purchase date
  • PowerCel™ Batteries: 90-day implied warranty
  • AA PowerPak™: 3-year warranty from the initial stimulation date or time of purchase if purchased separately

The details in this section are general guidelines that may be overridden by regional regulations. For warranty details specific to your region, contact your local customer service.

Why Register Your AB Products?

Registering your products and accessories provides Advanced Bionics with the information needed to activate your warranty. By taking a few moments to fill out the downloadable registration form, AB will be able to service your warranty as quickly and efficiently as possible, minimizing any downtime and keeping you or your child connected to the world of hearing.

Register Now

Easy Exchanges or Returns

AB accessories are designed to give you or your child the performance, comfort, and style for taking part in daily activities. Should you need to exchange a product, AB’s Exchange Policy is outlined below:

  • If the accessory product is unused, unopened, and within 90 days of the date of purchase, AB will exchange the accessory product for the same product or a similar product at the same price. You may also choose a refund (minus shipping costs). AB does not charge a restocking fee.
  • If the accessory product is unused, unopened, and returned to AB, a full refund will be issued, minus the cost of courier shipping.
  • Unfortunately, AB cannot exchange or refund any accessory product that is opened, used or outside of the 90-day return policy.
  • Accessory products from a kit (usually supplied at or near implantation) are not exchangeable and cannot be returned to AB for a refund.

    Contact AB for questions about the Exchange Policy.

Thank you for contacting us to assist with your hearing solutions. Count on us—a community of hearing health professionals and recipients of cochlear implants—to help you Hear and Be Heard™. A representative from Advanced Bionics will be in touch soon!

If your request needs immediate attention or you have additional questions, please contact hear@AdvancedBionics.com.

Contact Advanced Bionics

AB takes your privacy seriously. We will never sell or transfer your personal information to other companies for marketing purposes.

Customer Service

Toll Free Phone: +64 9 486 1849

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