You’re Not Alone on Your Hearing Journey
At Advanced Bionics, we're committed to building meaningful relationships and providing quality cochlear implant support for life.
That is why we created the AB Success Team. This team is dedicated to helping recipients with all questions related to their implant, whether it's device troubleshooting, connectivity, questions about our rehab resources, this team is here for you.
Not yet an AB Cochlear Implant Recipient?
Find the Support You Need
Upgrade Assistance
Discover how newer devices offer better sound and improved performance.
Device Troubleshooter
Explore our online troubleshooter and FAQ for help with your Advanced Bionics device, including bluetooth connectivity, battery, and accessory issues.
Customer Service
If you need to order equipment, or exchange your unopened parts or accessories, contact our customer service team.
AB Rehab Resources
Practicing listening is an important part of improving your hearing. It can help you get the most out of your hearing device and feel more confident every day.
No matter how old you are or what kind of hearing device you use, we have free and fun listening tools to support you on your hearing journey!
My AB Online
My AB Online is a portal designed for AB recipients, caregivers, and parents and provides one convenient location for everything they need to use, maintain, and make the most of their hearing devices.
HearingSuccess
Discover fun and free listening practice tools, plus supportive community resources to help you on your hearing journey.
AB ListenFit
This free mobile app offers different tests designed to check your ability to hear and understand in everyday situations with your cochlear implant. (Only compatiable with Advaced Bionics Marvel processors)
Tools for Toddlers
Help your baby or toddler get a strong start. Explore these free tools to help your child succeed in the early years.
BabyBeats ™
This app is useful before and after acquiring hearing aids or cochlear implants. It’s a fun way to develop your child's communication and listening skills.
FAQ
Common Questions About Cochlear Hearing Implants
Please contact the Advanced Bionics office in your region for more information. If you live in the United States or Canada, Customer Service can be reached here:
- Toll Free (U.S. & Canada Only): 877.829.0026 or 800.678.3575 (TTY)
- Email: CustomerService@AdvancedBionics.com
- Recipients can also order directly from our portal MyABonline
Cochlear implants are often covered by Medicare and many private insurance plans. Your exact coverage and any out-of-pocket costs depend on your insurance.
For details, contact the Advanced Bionics insurance support team insurance@advancedbionics.com
or read this helpful blog: How to Determine the Cost of a Cochlear Implant for You
Can I travel by plane with a cochlear implant?
Yes, air travel is safe for people with cochlear implants. Metal detectors and security scanners should not damage the implant or sound processor. But, when you go through security metal detectors, your cochlear implant may activate the alarm. That's why it’s helpful for you to carry your “Patient Emergency Identification Card” with you at all times.
Do I have to turn my sound processor off when the flight crew directs all electrical/digital devices to be turned off prior to takeoff and landing?
No. The Federal Aviation Authority (FAA) has confirmed that Advanced Bionics cochlear implant recipients are EXEMPT from powering off their sound processors when instructions are given to turn off mobile phones, music players, or any electrical/digital device with an on/off switch. The FAA includes cochlear implants in the Hearing Aid category, exempting them from the requirement to be switched off.
Do I have to remove my sound processor when going through airport security?
No. Metal detectors and security scanners should not damage the implant or sound processor. However, cochlear implant recipients passing through security metal detectors and scanners may activate the alarm. It is advised that patients carry their “Patient Emergency Identification Card” with them at all times. Cochlear implant recipients also might hear a distorted sound caused by the magnetic field around the security scanner door or hand-held scanning wand. Turning the sound processor volume down before passing through security screening will ensure that those sounds, if they occur, are not too loud or uncomfortable. Cochlear implant recipients may request a full-body pat-down with visual and physical inspection of the sound processor in place of the standard metal detector or scanner with x-ray procedure.
For tips on how to travel with a child, read this blog below:
If you are trying to login into the websites MyABOnline or Hearing Success, or the apps Babybeats, or Wordsuccess, please remember that these all use the same account login. If you would like to reset your password for those properties, please click here.
If you are still experiencing issues logging into your account, the AB Success Team is here to help. Please contact them below:
For support with an upgrading an AB device, you can contact our upgrade team anytime.
Please see the instructions on the AB device troubleshooter
For a list of minimum system requirements and compatibility information, please click on this link: AB Remote App Compatibility Information.
Join the Advanced Bionics Community Today
Take the first step toward connection. Join thousands of people who have found confidence, support, and community with Advanced Bionics. Together, we make the journey easier.
Read Powerful Stories on Hearing Loss
Here, you'll find stories written by CI experts, CI recipients, or parents of children with CIs. Read about their hearing journey along with helpful articles on hearing loss and cochlear implant technology.
"My CIs gave me life back that I didn't even know was missing."
"Having had a cochlear implant since I was thirteen months old, hearing and living with one is all I know."
"My AB cochlear implants gave me my life back - And 95% speech comprehension."
"Now, I can participate in dinner table conversations, enjoy time in crowded family rooms, and hear clearly in noisy restaurants."
Carrie A. Leising
Emmy Cartwright
Jeff Engle
Erika Anderson Beale
Real Stories of Confidence and Connection
Meet your Cochlear Implant Community
See what happens when young Percy hears his own story for the very first time straight from the sound of his father’s voice.
See the moment when Imani hears how her courage and tenacity to achieve has made hearing, "I'm so proud of you," a part of every day.
See how the gift of connection through sound allowed Jack to savor precious moments again at noisy Sunday dinners.
Trusted by Thousands Worldwide
For more than 30 years, Advanced Bionics has been helping adults and children with severe to profound hearing loss rediscover sound and connection.
Advanced Bionics (AB) is a Sonova company and sister brand of Phonak. We are a global manufacturer of cochlear implant technology, helping people of all ages hear better and live connected lives.
Learn
Explore
Connect
About AB
Contact Us
