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SMS Terms

Text Message Terms and Conditions

Individuals may sign up to receive support and recurring marketing SMS and MMS text messages (“Texts”) from Advanced Bionics (“Advanced Bionics”, “we”, “us”, “our”), subject to the following Terms and Conditions (“Terms”). By signing up to receive Texts, you agree to our Privacy Policy and to be bound by these Terms.

By opting into SMS by texting Advanced Bionics support or by signing up from a web form or other medium, you are agreeing to receive SMS messages from Advanced Bionics. This includes SMS messages for:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Customer support text responses
  • Customer care notifications
  • Promotions or offers (if applicable)

Message frequency varies; Message and Data rates may apply; Reply 'STOP' to any message to opt-out; REPLY 'HELP' for help or visit https://www.advancedbionics.com. For more information on how we protect your privacy, visit our Privacy Policy.

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS AFFECT YOUR LEGAL RIGHTS, INCLUDING BY LIMITING ADVANCED BIONIC’S LIABILITY AND WAIVING YOUR RIGHT TO ASSERT CLAIMS ON A CLASS OR COLLECTIVE BASIS.

  1. You may opt in to receive recurring support or promotional Texts from Advanced Bionics by texting Advanced Bionics support, submitting your information through our online form and ticking the consent box, verbally, during a conversation and/or by filling out a paper form. You consent to the use of electronic recordkeeping to document your opt-in consent. The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. By signing up to receive Texts, you certify that you (1) are at least the age of majority in the jurisdiction in which you reside, (2) are the account holder of the mobile number you are enrolling, and (3) agree to these Terms and the practices described in our Privacy Policy.
  3. Autodialer or non-autodialer technology may be used to send Texts to the mobile phone number you enroll.
  4. You understand that you are not required to consent to receive marketing Texts as a condition of purchasing any goods or services.
  5. Although Texts are complimentary, message and data rates may apply. Depending on your data plan, your carrier may charge you to receive Texts. You should contact your wireless provider with any questions about your text or data plan.
  6. Generally, you will receive up to 5 Texts per month per subscription, but the number of Texts you receive may vary depending on your interactions with us.
  7. You can stop receiving Texts at any time by replying “STOP” to any Text you have received, or by texting "STOP" to the number from which you received the text. Please note that we may send you one additional message to confirm that you have been unsubscribed.
  8. If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by emailing customerservice@advancedbionics.com
  9. You agree to provide accurate, complete, and up-to-date information when you sign up for Texts, and that you will notify us immediately at customerservice@advancedbionics.com if you cease to be the account holder of the mobile number you provided to receive Texts.
  10. Advanced Bionics does not guarantee the performance or availability of text messaging services, and is not responsible for delayed or undelivered Texts.
  11. Advanced Bionics Texts may not be available in all areas or supported by all carriers or all devices. Participating carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, and Virgin Mobile.

Carriers are not liable for delayed or undelivered messages.

Dispute Resolution / Class Action Waiver

In the unlikely event that a disagreement arises between you and Advanced Bionics with respect to the Texts or these Terms, please first contact Advanced Bionics directly by emailing customerservice@advancedbionics.com so that we may work in good faith to find a mutually agreeable solution.

These Terms shall be governed by, construed, and enforced in accordance with local State laws, as it is applied to agreements entered into and to be performed entirely within such state, without regard to conflict of law principles. You agree that any and all disputes, claims, and causes of action arising out of, or connected with, the Texts or these Terms, shall be resolved individually, without resort to any form of class action, exclusively in either the state or Federal courts located in Los Angeles county in California. You agree to submit to the personal jurisdiction of the courts of the State of California for any cause of action arising out of these Terms. You agree to file any cause of action with respect to these Terms within one year after the cause of action arises. You agree that a cause of action filed after this date is barred. 

If any provision of these Terms, or the application thereof to any person or circumstances, is held invalid or unenforceable for any reason, including, but not limited to, the disclaimers and liability limitations, then such provision shall be deemed superseded by a valid, enforceable provision that matches, as closely as possible, the original provision, and the other provisions shall remain in full force and effect.

Contact Us

If you have questions about the Texts or these Terms, you can send an email to customerservice@advancedbionics.com