AB Recipient Support

Welcome to the AB Family.

Your journey to better hearing is always evolving. As you reach new milestones and discover new benefits, you can be sure that Advanced Bionics will be by your side for it all. Our hearing specialists are available to answer any of your questions and guide you through the next steps and beyond.

Customer Service

Monday–Friday, 5 a.m. to 5 p.m. PST

Toll Free Phone: 877.829.0026
US and Canada TTY: 800.678.3575

To chat with us, find the Live Chat button on the lower right of your browser window.

The form has been submitted successfully!

Thank you for contacting us to assist with your hearing solutions. Count on us—a community of hearing health professionals and recipients of cochlear implants—to help you Hear and Be Heard™. A representative from Advanced Bionics will be in touch soon!

If your request needs immediate attention or you have additional questions, please contact Hear@AdvancedBionics.com.
Toll Free Phone:  +1.866.844.HEAR (4327) US and Canada

We're here to help

Our team is comprised of caring professionals and dedicated volunteers who provide you and your loved ones with information, education, and support for choosing, getting, and living with cochlear implants.


AB Privacy Policy AB takes your privacy seriously. We will never sell or transfer your personal information to other companies for marketing purposes.


I’ve had my implant surgery, now what?

Before the surgery you did your homework, you researched and asked questions. Now that you feel confident with your decision, there’s still a little more work to be done. Hearing your best is a skill. It will require training and practice to truly learn how to make the most of your implant. We have programs specifically targeted for any and all age groups in our rehAB center.

What I value most about having AB as a partner on my journey to hearing is that information is always available – as well as help.

Judi A., implanted at age 60, bilaterally implanted at age 61

Advanced Bionics is proud to introduce My AB Online

My AB Online is a portal designed for AB recipients, caregivers, and parents and provides one convenient location for everything they need to use, maintain, and make the most of their hearing devices.

My Devices

Get detailed information about your devices and help on how to use and maintain them.

Insurance Status

Easily check the status of outstanding insurance requests.

Contact and Support

Connect with your local AB representative or live chat with customer service.

My Events

Discover opportunities to connect with others at local and national events.


Shop online for products related to your hearing devices.


Quickly find documents, clinics, apps, mentors, and events in your area. 

Listening Resources

At Advanced Bionics, we design support and training materials for people at every step of their hearing journey and all those that support them. Whether you or your child wear hearing aids, cochlear implants, or are discovering which solution is best for you, our interactive tools support your needs and make the most of your AB and Phonak technologies.

Explore our vast library of educational materials, professionally designed to assist in listening, language, music, and assessments. All of our services and resources can be personalized to optimally support you and your family throughout your journey to hearing.

For further information and to find out in which language the resources are available, please download the rehAB Catalogue app (Android/iTunes).

Select a category to learn more:

Setting Up Your Cochlear Implant System

Making sure your or your child’s cochlear implant system is properly set up helps to ensure it delivers the best possible sound. Chatting with friends and family, talking on the phone, or listening to your favorite songs or TV shows are all fun, rewarding hearing moments. To help make it easier for you or your child to enjoy these moments to the fullest, use the following guides when setting up your cochlear implant system and connecting to battery-powered consumer electronic devices.

Accessories to Keep You Connected

Staying connected to family and friends over the telephone, or listening to your favorite music on consumer audio devices, can be rewarding experiences for cochlear implant recipients. AB has a full line of accessories to make sure you or your child can connect as conveniently and effortlessly as possible.

Upgrade Opportunities

Take Advantage of the Latest Innovations for Hearing

Count on new innovations from AB to improve your hearing and quality of life. A cochlear implant system from AB means you benefit from superior internal technology now and external upgradeability for the future, so that your hearing improves as the technology advances – without the need for surgery.

Naída CI Q90 Sound Processor

The Naída CI Q90 sound processor from Advanced Bionics provides groundbreaking features that help you to effortlessly hear better in any environment. The industry’s most advanced sound processor combines new features not available from any other cochlear implant system, with proven AB solutions, like ClearVoice™ speech enhancement technology, for the best possible hearing wherever you are.

Chorus™ Sound Processor

Hear All Day Anywhere for our First Generation Implants.